Terms and Conditions


United Amigos always wants to give you the highest quality and service possible. Please read our terms and conditions carefully.


Cancellation or changes

1.a If you need to change your plans or cancel your trip, we need at least one week before carrying our your tours a written notice (through whatsapp + 52 1 998 330 32 77) or through our e-mail info@united-amigos.com .
We will contact our providers immediately to see if changes are possible. A modification might involve an additional cost, depending of the provider, season or reason of cancellation.

1.b Cancellations for daytrips made 24 hours before the scheduled departure time are subject to a 70% refund. You may cancel your reservation by sending us an e-mail to info@united-amigos.com.
Cancellations on the same day or less than 24 hours before your tour are subject are not entitled to a refund. We cannot provide it if our providers do not accept this according to their policy.

Please be aware that refund/cancellation requests are processed within one to seven business days. Unfortunately, we cannot accept any verbal/over-the-phone or voice mail requests.  

1.c In the event that online bookings get cancelled by any reason, (whether this be by the provider or yourself) you will receive the refunded amount back to the same account or credit card you used to book the reservation.

1.d Everybody can get sick. When you need to cancel due to illness, we ask you kindly to provide  a doctor’s note in order for you to receive a full refund or make a reschedule without penalties.

1.e Cancellations for self-drives or group tours made less than a week before are subject to a full cost without any refund.   

1.f Cancellations for self-drives or group tours made more than two weeks before are subject to a 35% refund. 

1.g  Cancellations for self-drives or group tours made less than a three weeks before are subject to a 45% refund. 

1.h  Cancellations for self-drives or group tours made more than one month before the arrival day are subject to a 50% refund.   

We need a written message and a valid reason with official documents proving the reason of cancelation sent to info@united-amigos.com

    2. Change of names in the tour or adding additional participants needs to be reported by phone, followed by a written message as soon as possible (preferably at least 48 hours in advance). It might be possible that tours are already full so we would like to check this out for your convenience as soon as possible.

       

      Terms of use

      Prices published on our United Amigos website or promotion material are only valid at the time of quotation and only guaranteed upon receipt of payment. All reservations are subject to availability and cannot be guaranteed until full payment has been received. You can consider a booking as confirmed when you have received your confirmation number and the corresponding charge has been paid. When booking, you consent the use of your credit card for payment, and confirm that you acknowledge and accept our reservation policies, payment and cancellation disclaimer.

      By completing your reservation you agree to accept the conditions and charges associated with the rate you selected. Currency conversion rates on the United amigos tours are in USD and will be converted to the daily exchange rate in your other chosen currency. This means that prices are subject of fluctuations. Your exchange is also covered when you made officially and paid your booking with us.

      Credit card charges are subject to additional currency conversions by banks or credit card companies. This may impact the amount charged to your credit card. Keep your confirmation number. It is essential that you provide your voucher printed or in digital version with your full name and show it to every service provider.

       

      Policy

      We do not have direct control over last minute changes of our partners without any prior written notice to us. We do not assume any liability whatsoever for any injury, damage, death, loss, accident, partial cancellations or delay to person or property due to an act of negligence or any supplier or person rendering any of the services. The purchaser hereby waives any claim against United Amigos related to the service purchased.

       

      Information

      When purchasing our services, clients promise to give us their correct names.

      Information we needed : full name of every participant, nationality, date of birth, e-mail and  telephone in use before and during the stay in Mexico.

      The requested information might be used to contact our clients in case we need to contact them. Our clients can be contacted by telephone, text or e-mail in the event additional information is required to complete a booking. We need this information to provide the right information to our suppliers and clients.

       

      Privacy & Security

      United Amigos takes full responsibility in ensuring the privacy of personal information obtained through its on-line services or through phone calls.

      The security and confidentiality of the data that users provide to contract a service or buy a product online will be protected by a secure server under the Secure Socket Layer (SSL) protocol so that the data sent will be transmitted encrypted to ensure it remains safeguarded. To verify that you are in a protected environment make sure that an “S” appears in the navigation bar after the http protocol. Example: https://. However, and despite counting with more secure tools each day, protection of data transmitted via Internet cannot be 100% guaranteed, so that once received, we will do everything possible to safeguard the information.

       

      Confidentiality

      When on our website, www.united-amigos.com  , the user will be sharing information with United Amigos, unless otherwise specified. United Amigos has no obligation to keep confidential any other information that the user provides through cookies. The foregoing, pursuant to the terms set forth in article 109 of the Federal Copyright Law and article 76 bis, fraction I, of the Federal Consumer Protection Law. Information may be disseminated in special cases only, such as identifying, locating or carrying out legal actions against those persons who breach the conditions of service of the www.united-amigos.com website, cause damages or interfere with United Amigos, its properties, other portal users or any person who could be affected by such actions.

      United Amigos will NOT sell, giveaway, furnish or rent confidential information to third parties. If the user does not want his/her data to be shared, he/she may dispense with a specific service or refrain from participating in some promotions or contests. United Amigos will NOT share confidential information with third parties, unless it receives expressed authorization from its clients or when a court order is required to comply with certain procedural regulations.

      Safeguarding children’s information is extremely important, so the data requested will be minimal to provide the services that are offered to this sector. It is recommended that parents and guardians advice minors when surfing the Internet and approve any type of personal information to be sent.


      Amendments to Privacy & Security terms:

      United Amigos reserves the right to perform at any time changes in the present PRIVACY  & SECURITY terms and adapt them to legislative developments, case law, as well as market practices. It is the user’s responsibility to read the PRIVACY & SECURITY terms regularly in order to be aware of such changes, which as soon as they are introduced on the website will come into force automatically.

      This agreement will be fastened and will be interpreted in agreement according the laws and the courts of the Federal District, Mexico.